SUN INTERNATIONAL LIMITED
2016 Integrated Annual Report
menuitemABOUT THIS REPORT
menuitemCHAIRMAN’S REVIEW
menuitemBUSINESS OVERVIEW
menuitemSTRATEGIC PERFORMANCE
menuitemTRANSPARENCY & ACCOUNTABILITY
menuitemSTATUTORY
menuitemFINANCIAL STATEMENTS
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Stakeholders relations

We value constructive engagement and encourage the voicing of legitimate concerns and comments through the various communication channels that we make available.

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Stakeholder engagement

Stakeholder   Method of
engagement		     Key stakeholder
issues		     Actions to address stakeholder
issues		     Link to material
issue		     Link to strategic
objective		  
Customers
 OPEN  
 
Equity partners
 OPEN  
 
Employees
 OPEN  
 
Gambling boards, government and other regulators
 OPEN  
 
Unions
 OPEN  
 
                               
Stakeholder   Method of
engagement		     Key stakeholder
issues		     Actions to address stakeholder
issues		     Link to material
issue		     Link to strategic
objective		  
Customers
 CLOSE  
 
   
  • Sun MVG programme
  • International VIP gaming
  • Interactions at properties
  • Brand campaigns
  • Direct marketing
  • Guest feedback and experience measures
  • Customer management strategy
    
  • Customer segmentation
  • Customer service
  • Perception of value
  • Discretionary spending under pressure
    
  • Enhanced business analytics to improve customer segmentation
  • International Business (IB) launched in the North West and Panama
  • Ongoing learning and development programmes for employees to improve skills and customer service
  • Refreshed MVG offering
  • Ongoing customer surveys
    
  • Remaining relevant in the societies within which we operate
  • Managing relations with our key stakeholders
  • Exploring and delivering on growth opportunities
    
  • Improve our existing operations and guest experience
  • Grow our business into new areas and products
  
                               
                               
Stakeholder   Method of
engagement		     Key stakeholder
issues		     Actions to address stakeholder
issues		     Link to material
issue		     Link to strategic
objective		  
Equity partners
 CLOSE  
 
   
  • Analyst presentations
  • Shareholder meetings (annual general meeting)
  • Direct engagement with executives
  • Annual and interim reporting
  • Investor relations
  • Announcements
  • Investor relations website
    
  • Dreams merger
  • Debt funding
  • Time Square feasibility   
    
  • Dreams merger finalised in 2016
  • Funding secured for Dreams merger and Time Square
  • Group debt restructured in 2016
  • Debt strategy communicated in investor presentation
  • Time Square six months ahead of original timeline with feasibility anticipating good returns on investment
    
  • Exploring and delivering on growth opportunities
    
  • Grow our business into new areas and products
  
                               
                               
Stakeholder   Method of
engagement		     Key stakeholder
issues		     Actions to address stakeholder
issues		     Link to material
issue		     Link to strategic
objective		  
Employees
 CLOSE  
 
   
  • Roadshows
  • Employee engagement surveys
  • Online communication
  • Quarterly One Sun magazine
  • Performance reviews
  • Employee inductions
    
  • Build morale following the section 189 process launched in 2014
  • Fair remuneration
  • Learning and development
  • Succession planning
  • Talent management
  • Transformation
  • Performance management
  • Onboarding food and beverage; GPI Slots and Sun Dreams employees
    
  • Launched new values through chief executive roadshows to integrate organisation and improve culture
  • Reviewing remuneration processes, procedures and structures to ensure alignment with industry best practice
  • Ongoing learning and development initiatives
  • Finalised talent management strategy
  • Embedded transformation key performance indicators (KPIs) in employee performance contracts
  • Action plans to be implemented addressing employee concerns raised in employee surveys
    
  • Managing relations with our key stakeholders
    
  • Our people
  • Improve our existing operations and guest experience
  
                               
                               
Stakeholder   Method of
engagement		     Key stakeholder
issues		     Actions to address stakeholder
issues		     Link to material
issue		     Link to strategic
objective		  
Gambling boards, government and other regulators
 CLOSE  
 
   
  • Direct engagement
  • Lobbying through industry body CASA
  • Workshops
  • Submissions and applications
  • Onsite inspections
    
  • Electronic Bingo Terminals (EBTs) licensing
  • Ongoing engagement, which included:
    — Time Square
    — Morula Gaming and Hospitality school
    — LPM licence applications
  • Compliance with relevant legislation i.e. gaming, B-BBEE and licence conditions
   
  • Executives, together with group compliance continue to build relationships with all provincial gaming boards through regular interaction
  • Gaming boards were invited to the head office gaming lab for demonstrations during the financial year
  • Engagements with the Financial Intelligence Centre which included representations made to Parliament
  • Site visits to key properties
    
  • Managing relations with our key stakeholders
  • Remaining relevant in the societies within which we operate
    
  • Protect and leverage our existing asset portfolio
  • Governance and sustainability
  
                               
                               
Stakeholder   Method of
engagement		     Key stakeholder
issues		     Actions to address stakeholder
issues		     Link to material
issue		     Link to strategic
objective		  
Unions
 CLOSE  
 
   
  • Direct engagement
  • Workshops
    
  • Fair remuneration
    
  • Our chief executive and management continue to meet regularly with the leaders of SACCAWU, our official union, to keep them updated on the business
    
  • Managing relations with our key stakeholders
  • Remaining relevant in the societies within which we operate
    
  • Our people
  • Improve our existing operations and guest experience
  
                               
                               
QUICK LINKS
Chairman's review
Chief executive’s strategic review
Chief financial officer’s review
Governance
Full report
QUICK LINKS
Chairman's review
Chief executive’s strategic review
Chief financial officer’s review
Governance
Full report
REPORT
INDEX
REPORT
INDEX
INTRODUCTION
About this report Chairman’s review
BUSINESS OVERVIEW
Group structure The Sun International journey Business model Operating environment Material issues and risk management Stakeholder relations
STRATEGIC PERFORMANCE OVERVIEW AND OUTLOOK
Chief executive’s strategic review Strategic scorecard Chief financial officer’s review
TRANSPARENCY AND ACCOUNTABILITY
Board of directors Executive committee Governance and sustainability Remuneration
STATUTORY
Notice of annual general meeting Form of proxy Election formShareholders' diary Memorandum of incorporation Administration
FINANCIAL STATEMENTS
Report of the audit committee Statement of responsibility Company secretary certificate Independent auditor’s report Report of directors Group financial statements Accounting policies